Effective Date: January 1, 2025
Last Updated: January 1, 2025

Acclaim Home Care Services Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website www.acclaimhomecareservices.com.
 

1. Information We Collect

 

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Information submitted through appointment requests, contact forms, or patient inquiries

 

Health-Related Information

When you submit information through our website, you may choose to provide limited health-related information (such as the reason for an appointment or general health concerns). Please do not submit sensitive medical information through website forms unless explicitly instructed to do so through a secure patient portal.
 

Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring URLs

 

2. How We Use Your Information

We may use your information to:

  • Respond to appointment requests and inquiries
  • Communicate with you about our services
  • Improve website functionality and user experience
  • Maintain website security and prevent fraud
  • Comply with legal and regulatory requirements

 

3. HIPAA and Protected Health Information (PHI)

If you are a patient of Acclaim Home Care Services Inc., we are required by law to protect the privacy of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

  • This website Privacy Policy applies only to information collected through our website.
  • Our use and disclosure of PHI for treatment, payment, and healthcare operations are governed by our Notice of Privacy Practices, which is provided separately to patients.
  • Website forms are not a substitute for secure patient portals used to transmit PHI.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze site usage and performance
  • Improve navigation and content

You may disable cookies in your browser settings; however, some features of the website may not function properly.

 

5. Sharing of Information

We do not sell or rent personal information. We may share information:

  • With service providers who support website hosting, analytics, or communications
  • When required by law, regulation, or legal process
  • To protect the rights, safety, or property of our organization or users
  • SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes

All vendors with access to sensitive data are required to maintain appropriate safeguards.

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no internet transmission or electronic storage method is completely secure.

 

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Opt out of non-essential communications
  • Receive a copy of our Notice of Privacy Practices

Requests regarding PHI should be submitted using the contact information below.

 

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external sites.

 

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

 

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Acclaim Home Care Services Inc.
Email: aacclaimhomecareserviceinc@yahoo.com
Phone: (954) 780-3717

 

12. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Acclaim Home Care Services Inc. This includes SMS messages for conversations (between employees), conversations (external such as Patients, Caregivers, Family, Medical Personnel). Message frequency varies. Message and data rates may apply. See privacy policy at www.acclaimhomecareservices.com. Message HELP for help. Reply STOP to any message to opt out.

 

SMS Terms & Conditions

 

1. SMS Consent Communication:

The information and Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

2. Types of SMS Communications:

If you have consented to receive text messages from Acclaim Home Care Services Inc, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries

Example: “Ms. Jane Doe our nurse/therapist assigned to your care has been unable to reach you for your expected visit today, please feel free to give us a call back at your earliest convenience in order for us to coordinate your home care visits accordingly. Reply STOP to opt out.”

 

3. Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments/billing, etc.

Example: “Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or account status.”

 

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5. Opt-In Method:

You may opt in to receive SMS messages from Acclaim Home Care Services Inc. in the following ways (This is an example. Please include the method used.)

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper consent form

 

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at aacclaimhomecareserviceinc@yahoo.com.

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

8. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary